Shipping policy

Shipping Times

All orders are processed within 1–3 business days after the order is placed.

Once your order has been processed and shipped, the estimated delivery time is 6–9 business days.

Please note that shipping times are estimates only and are not guaranteed.

Delivery may take longer due to factors outside our control, including:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Peak holiday seasons
  • Local delivery disruptions

Shipping Destinations

We currently ship to most countries worldwide.

However, certain locations may not be available due to carrier restrictions or local regulations.

If we cannot ship to your location, we'll notify you and issue a full refund.

Order Tracking

Once your order has been shipped, you'll receive a tracking number by email (when available).

Please allow 24–72 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays, additional shipping charges, or cancellation of the order may occur.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Lost or Delayed Packages

If your package appears to be delayed, please contact us first.

We'll work directly with the shipping carrier to help locate your shipment and resolve the issue as quickly as possible.

HoopHamper is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond our reasonable control.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of:

  • The damaged product
  • The shipping box
  • The shipping label

We'll review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding your order or shipment, please contact us:

Email: aquenosabias420@gmail.com