Refund policy

Return & Refund Policy

At HoopHamper, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Period

We offer a 90-day return policy, which means you may request a return within 90 days after the date your order is delivered.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be returned in reasonable condition, allowing for inspection and normal product testing.
  • Include all original parts, accessories, and components.
  • Be accompanied by proof of purchase (such as your order confirmation or receipt).
  • Be securely packaged to prevent damage during return shipping.

Items may not be eligible for a full refund if they:

  • Have been damaged due to misuse, abuse, negligence, accidents, improper installation, or unauthorized modifications.
  • Show excessive wear or damage beyond what is reasonably necessary to evaluate the product.
  • Are returned incomplete or with missing parts or accessories.
  • Are returned in a condition that prevents inspection or resale.

Where appropriate, we reserve the right to issue a partial refund if the returned item has diminished value due to the customer's handling of the product.

3. How to Request a Return

To initiate a return, please contact us at:

Email: aquenosabias420@gmail.com

Please include:

  • Your order number.
  • The reason for the return.
  • Photos of the product if it is damaged or defective.

Returns sent without prior authorization may not be accepted.

Once your request has been approved, we'll provide return instructions and the return address.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Where possible, please include photographs showing the issue.

If we determine that the item is defective or that an error occurred on our part, we will, at our discretion:

  • Replace the product,
  • Send replacement parts,
  • Provide a full refund, or
  • Offer another appropriate solution.

5. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs.

If the return is the result of:

  • our error,
  • a defective product,
  • or an incorrect item shipped,

we will cover the reasonable return shipping costs or provide an appropriate shipping solution.

Original shipping charges are non-refundable unless otherwise required by law.

6. Exchanges

If you wish to exchange your product, please contact our customer support team.

Exchange requests are subject to product availability.

7. Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: aquenosabias420@gmail.com

8. Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse returns or refunds where we reasonably believe that:

  • the Return & Refund Policy is being abused;
  • false, misleading, or fraudulent information has been provided;
  • the returned product does not correspond to the original order;
  • or the return request is otherwise inconsistent with this policy or applicable law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights that cannot be waived under the consumer protection laws applicable in the customer's country or region.

Where local law provides greater consumer protection than this policy, the applicable legal provisions shall prevail.